Click HERE and click "Forgot your password?". You'll receive a message to reset your password. If that doesn't work, contact us at hola@kionhome.com or WhatsApp at 687505564 .

We accept most credit and debit cards . We also accept payments via PayPal , Google Pay , Apple Pay , and Bizum . You can also pay upon receipt or finance it interest-free with seQura .

Only if you want to place an order. We'll ask for your basic information so we can ship the product to you—no endless forms. Plus, from your account, you can check the status of your orders , change your details, and save your favorites.

For orders to these destinations, shipping may be available for an additional charge. For more information, please email hello@kionhome.com or a WhatsApp to 687505564 .

We currently do not have the necessary logistics to ship internationally. However, we may be able to ship internationally for a surcharge .

Delivery will be made through the MRW shipping company. You will receive a message when your order is being delivered. You can check the status of your shipment at any time on the MRW website and using the tracking number found in your order confirmation email.
A delivery attempt is included. If the recipient is absent, a notice is left (provided access was possible) with the details of the office where the shipment can be picked up.
If the recipient has not appeared at the office to collect their shipment, or the address is incorrect or incomplete, after a period of 15 calendar days , the shipment will be returned to the origin. Therefore, it is recommended that the recipient's phone number be included along with the destination address.

All our products are delivered to the customer within a maximum of 48 hours (working days) once the order has been accepted.

You can check the status of your order through your account at this link and with the MRW locator here .

If you have placed an order by mistake or have chosen the wrong product, please email us at info@kionhome.com as soon as possible and we will do everything possible to help you.

Enable the I Want an Invoice checker in your personal details and enter the required information before placing your order. You can download invoices for your orders from your account whenever you need them. If you didn't enable the checker before placing your order and need an invoice, please contact us at info@kionhome.com .

You can answer this and other questions about returns in the Returns & Exchanges section . We currently offer 15 days * to process a return.

* Subject to return policy

You can resolve this and other questions about returns in the Returns and Exchanges section . Shipping costs incurred for returns are only refundable in the event of an incorrect shipment or a defective product.